This policy applies to your purchase of any software from WT Software. It is essential that you read these terms carefully before purchasing a subscription, as they include important information about your rights as well as the restrictions and inclusions involved in your purchase. By placing an order, you agree that your purchase is subject to this policy. CONDITIONS FOR REFUND In order for the refund policy to apply, you must contact us within 7 (seven) days from the date of purchase of the software license. If you fail to notify us of any issues within the first 7 days from the date of purchase of your subscription, the refund policy will not apply.

MULTIPLE ACQUISITIONS Refund will not be available for additional purchases or more than one subscription at a time. Your money will be refunded only once. If you buy another subscription to the software in the future, any refund requests will be denied. SITUATIONS IN WHICH REFUND WILL BE DENIED Events that we have no control do not qualify for refunds. These include the following situations:

If the customer refuses to upgrade to a newer version of the software when it is released. In the event that the monitored device has its memory erased or restored in user settings, you will no longer have access to the device to reinstall the software. If the operating system of the device is not monitored as one of the compatibility issues for an uninformed software operation, the case must be voluntarily used for an operating system that is not compatible with the software. The device to be monitored is connected to the internet for any other reason (interruption of service, services related to the area, etc.). If the customer can refuse an application, follow the installation and troubleshooting instructions with technical support. If PREVIOUS data to the application installation is not loaded. If you do not have access to the device to activate / configure / update the software.


To request a refund, please send an email to our billing department ventas@wtsoftware.com.br, we do not accept refund requests through Online Chat. We usually respond with a decision within 5 to 7 business days.


After activating the software, that is, the user has already activated and after having requested requested the cancellation.


If the client does not heed the term of the license sent in the site, which is NOT automatic after the purchase. Remember that the deadline is informed in the ticket. And the card operator has until 48 hours after the purchase to approve the payment, the license will be sent within our service hours AFTER the approved purchase.

vendas@wtsoftware.com.br or +55 11 5686-8188